Throttle and Pedal Assist Not Working
Causes:
- Battery is off
- Incorrect battery installation
- LCD display is not on
- Battery is discharged
- Brake sensors are engaged
Solutions:
- Turn on the battery
- Correctly reseat the battery
- Turn on the LCD display
- Charge the battery
- Inspect the brake lever
Reduced Speed
Causes: Low battery power
Solutions: Charge the battery
Reduced Battery Range
Causes:
- Low battery power
- Low tire pressure
- Heavy load on the bike
- Driving on rough terrain
- Using throttle only
Solutions:
- Charge the battery
- Inspect and inflate tires
- Adjust bike load
- Choose smoother terrains
- Use pedal assist along with the throttle
Battery Does Not Charge
Causes:
- Charger not properly connected
- Battery temperature issues
- Damaged charger
- Issue with the battery
Solutions:
- Inspect and correct charger connections
- Ensure battery temperature is suitable for charging
- Replace the charger if damaged
- Contact the support team for battery issues
E-bike Making Strange Noises
Causes:
- Loose hardware
- Issues on the drivetrain or motor
Solutions:
- Tune-up and inspection needed
- Maintenance of drivetrain and motor
- Contact the support team if necessary